We are confident that you will love your new purchase. However, if you are unsatisfied for any reason you may return items within 30 days of product receipt. If your item(s) arrive damaged or defective, please contact Customer Support.
For unwanted items In lieu of a return, we encourage you to donate to a local shelter, rescue, or certified charitable organization. Donating is gratifying, better for the environment, and saves you return shipping fees!
Litter boxes & scratchers |
$12 Return shipping (Deducted from your refund) |
All other items |
Free return shipping |
We strongly encourage donating your unwanted item(s). Donate to a local shelter, rescue, or certified charitable organization. Be sure to request a receipt at drop-off.
Send us a photo of the receipt and we'll refund your original order minus shipping.
If you have more questions about our return policy, or our donation requirements, please reach out to Customer Support.